Peter Mills, Author at Michael West

Peter Mills

Peter Mills is the Principal at Contrepoint. He began his career with political polling strategists ANOP before leading research teams at American Express, Westpac, IAG, Optus and Toyota Finance working Internationally for both Amex and Toyota.

Want to fix productivity? Kill KPIs – they reward executives for cutting costs and delivering poor customer experience

By Peter Mills | July 11, 2023

Something has gone horribly wrong in how customers are treated. We all know it. Peter Mills traces the problem ...

Gallup Survey: worker apathy now a global epidemic

By Peter Mills | March 16, 2018

When the US Gallup organisation published the results of its 2017 ‘State of the Global Workplace’ research, it ...

Transport vision: more parking fines please!

By Peter Mills | September 23, 2017

OPED There is no coherent vision for transport in Australia, writes Peter Mills. The state and federal policies ...

Oped: polling is destroying Western Democracies

By Peter Mills | May 21, 2017

Oped by political and market research veteran Peter Mills Politicians have opted out of the vision ...

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Want to fix productivity? Kill KPIs – they reward executives for cutting costs and delivering poor customer experience

Gallup Survey: worker apathy now a global epidemic

Transport vision: more parking fines please!

Oped: polling is destroying Western Democracies

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